Frequently Asked Questions
Here are some common questions about our products-
-We ship within 5-7 business days. -Please note that orders once shipped cannot be cancelled. -Order placed can be cancelled within 24 hours of purchase.
We use premium-quality, sustainably sourced wood selected for its durability, natural beauty, and suitability for everyday use.
All our products are handcrafted by skilled artisans, one piece at a time with utmost love and care which makes each product one of a kind. Since everything is created and crafted by hand, a slight variation in its form, shape, color and texture is possible which does not mean the product has a flaw. It is simply a unique piece you have received. Although all product dimensions on the website are accurate, a slight difference from the mentioned dimensions will not be considered a defect as the products are handmade .No two pieces will be exactly identical. Hence, it will not be eligible for return or replacement. Items purchased on sale are not eligible for returns. If an item has been replaced once, it will not be replaced again. The product purchased is eligible for return or replacement if: The product you have received is incorrect, i.e., it does not match the product that was ordered by you. The product received is broken, chipped or has a genuine manufacturing or quality defect. We would be happy to exchange a defective product with either a replacement, a different product of the same value or refund your order amount within 7 business days after the product has been picked up from the address provided. Please email us at thejewelsofhome@gmail.com within 24 hours of delivery with the correct order number and delivery address along with the reason for return. Please attach an image of the defective or incorrect product. Due to unforeseen circumstances, if we are unable to replace the product, you will be notified and thereafter process your refund in the original mode of payment within 7-10 business days.
You can reach us by emailing jewelsofhome06@gmail.com or using the live chat on our website. We’re committed to providing prompt and effective solutions to ensure your satisfaction.